Privacy Policy
Effective Date: 2 September 2026
1. Introduction
```Welcome to Khilona Junction (“Khilona Junction”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, protect and process personal information when you visit our website, create an account, place an order, contact us, or use our services.
Khilona Junction is an e-commerce platform where customers can browse and purchase products online.
We respect your privacy and aim to collect only the information reasonably required to provide our services, process orders, communicate with customers, improve our website and comply with applicable laws of India.
```2. Important Terms
```Personal Data: Information that relates to an identifiable individual, such as a name, mobile number, email address or delivery address.
Processing: Any operation performed on personal data, including collection, use, storage, sharing, modification or deletion.
User or Customer: A person who visits, accesses, registers on or uses our website or services.
Third-Party Service Provider: An external provider that assists us with services such as payment processing, delivery, analytics, advertising, communication, security or website operations.
```3. Information We Collect
```Depending on how you use our website, we may collect the following information:
- Name – for identification, account management and communication.
- Mobile Number – for account verification, order-related communication, customer support and, where applicable, marketing communication.
- Email Address – for account-related communication, order updates, customer support and, where applicable, marketing communication.
- Delivery Address – for delivering products ordered through our website.
- Account Information – information required to create and manage your customer account.
- Order Information – information relating to products purchased, order status and order history.
- Communication Information – information you voluntarily provide when contacting us or requesting customer support.
- Technical Information – certain technical information, including a hashed or otherwise transformed IP address and information generated through website technologies and analytics tools.
We generally collect information when you voluntarily provide it, create an account, place an order, contact us, request a service, or otherwise interact with our website, subject to applicable law.
```4. IP Address and Technical Information
```We may process a hashed or otherwise transformed IP address for security, analytics and technical purposes.
We do not intend to use the hashed IP address to identify an individual personally. Technical information may also be used to maintain website functionality, security, performance and reliability.
```5. How We Use Personal Data
```We may use personal data for purposes including:
- Creating and managing customer accounts.
- Processing and fulfilling orders.
- Delivering purchased products.
- Providing customer support.
- Processing returns, refunds and order-related requests.
- Sending order confirmations and delivery updates.
- Responding to customer enquiries.
- Maintaining website security and preventing misuse or fraud.
- Understanding website usage and improving website performance and user experience.
- Sending marketing and promotional communications where permitted and applicable.
- Managing abandoned-cart communications where applicable.
- Meeting applicable legal, regulatory, accounting and tax requirements.
- Protecting our rights and resolving disputes.
6. Consent and Voluntary Information
```We may collect personal data based on information voluntarily provided by you, your request for our products or services, your interaction with our website, and where required, your consent or another lawful basis recognised under applicable law.
Where processing is based on consent, you may withdraw your consent in accordance with applicable law. Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary for that service.
Withdrawal of marketing consent will not normally affect essential transactional or service communications necessary for fulfilling your order or providing customer support.
```7. Marketing and Promotional Communications
```Subject to applicable law and your preferences or consent where required, we may communicate with you through:
- SMS
- Promotional calls
- Newsletters
- Offers and promotional messages
- Abandoned-cart messages
You may request to stop receiving marketing or promotional communications at any time by contacting us at care@khilonajunction.com or by using an available unsubscribe or opt-out mechanism.
```8. Delivery Address
```The delivery address provided by you is primarily used to fulfil and deliver your order.
Where reasonably necessary, the delivery address may also be processed for customer support, returns, refunds, fraud prevention, legal compliance, accounting or tax requirements, security and dispute resolution.
```9. Payments and Payment Information
```Payments made through Khilona Junction may be processed by third-party payment gateways or payment service providers.
We do not unnecessarily store your card details, UPI credentials, bank account credentials or other payment credentials on our own systems.
Payment information may be collected and processed directly by the relevant third-party payment provider in accordance with its applicable privacy policy and security practices.
```10. Shipping and Delivery Partners
```We may share necessary order and delivery information with third-party logistics and delivery service providers for the purpose of fulfilling and delivering your order.
Such information may include your name, mobile number, delivery address, order details and other information reasonably necessary for delivery and related support.
```11. Order History
```We may retain information relating to your orders and purchase history to provide customer support, manage returns and refunds, resolve disputes, improve customer experience, maintain business records and comply with applicable legal, accounting and tax requirements.
```12. Analytics, Advertising and Website Technologies
```We use certain third-party technologies and services to understand website usage, measure performance, improve our services, maintain security and understand the effectiveness of advertising and marketing activities.
These may include:
- Google Analytics
- Google Tag Manager
- Google Ads
- Meta technologies and advertising services
- Microsoft Clarity
13. Microsoft Clarity
```We use Microsoft Clarity to understand how visitors interact with our website and to improve usability and website experience.
Clarity may use technologies such as session recordings, heatmaps and interaction analysis to help us understand website behaviour.
We do not intentionally use these tools to collect information that is unnecessary for the purposes described in this Privacy Policy.
```14. When We Share Personal Data
```We may share or disclose relevant personal data where reasonably necessary with:
- Payment gateways and payment service providers.
- Third-party logistics and delivery service providers.
- Analytics and website technology providers.
- Advertising and marketing technology providers.
- Technology, hosting and infrastructure service providers.
- Customer support or communication service providers.
- Professional advisers and service providers where necessary.
- Government authorities, regulators or law-enforcement agencies where required by applicable law.
We aim to share only information that is reasonably necessary for the relevant purpose.
```15. Data Security
```We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, alteration, disclosure, loss or destruction.
Our website uses HTTPS/SSL and appropriate security practices intended to protect information transmitted through the website.
However, no internet-based system or method of electronic transmission can be guaranteed to be completely secure. We therefore do not claim that information transmitted over the internet can be protected against every possible security risk.
```16. Data Retention
```We generally retain personal data for up to 15 months where reasonably necessary for the purposes described in this Privacy Policy.
Certain information may be retained for a longer period where required or permitted by applicable law, including requirements relating to accounting, taxation, legal claims, dispute resolution, fraud prevention, security or regulatory compliance.
When personal data is no longer reasonably required and there is no legal or other permitted requirement to retain it, we may delete, anonymise or otherwise dispose of it in accordance with our applicable practices.
```17. Customer Accounts and Children
```Customers may create and maintain an account on our website.
Khilona Junction's accounts, purchases and payments are intended to be created, managed and completed by parents or legal guardians, including where products are purchased for children.
Children are not permitted to independently create accounts, place orders or make payments through the website.
Parents and legal guardians are responsible for supervising children's use of devices, accounts and services and for ensuring that children do not independently submit personal information, place orders or make payments through the website. To the extent permitted by applicable law, Khilona Junction is not responsible for unauthorised use of an account or service by a child resulting from inadequate parental or guardian supervision.
```18. Your Privacy Rights
```Subject to applicable law, you may have rights relating to your personal data, including the right to:
- Request access to information relating to your personal data.
- Request correction or updating of inaccurate personal information.
- Request deletion of your account and/or personal information, subject to applicable legal or permitted retention requirements.
- Withdraw consent where processing is based on consent.
- Opt out of marketing and promotional communications.
- Raise a privacy-related grievance or concern.
Requests may be subject to reasonable verification to protect your account and personal information from unauthorised requests.
```19. Account and Data Deletion
```You may request deletion of your customer account or personal information by contacting us using the details provided below.
We will consider and process deletion requests in accordance with applicable law. Certain information may need to be retained where required for legal, tax, accounting, security, fraud prevention, dispute resolution or other permitted purposes.
To request account or data deletion, please email care@khilonajunction.com .
```20. Third-Party Websites and Services
```Our website may use or interact with third-party services, payment providers, delivery providers, analytics services, advertising platforms and other external technologies.
Third-party services may have their own privacy policies and terms. We recommend reviewing the applicable policies of third-party providers where relevant.
```21. Legal and Regulatory Compliance
```We may process, retain or disclose personal data where reasonably necessary to comply with applicable laws, legal processes, government requests, regulatory requirements, tax and accounting obligations, fraud prevention requirements, security requirements, or to establish, exercise or defend legal rights.
```22. Changes to This Privacy Policy
```We may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements or privacy practices.
Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.
```23. Other Policies
```Additional website policies may be published separately by Khilona Junction. The following pages are intended to be made available:
```24. Contact Us
```If you have any questions, concerns, requests or grievances relating to this Privacy Policy or your personal data, you may contact us:
Khilona Junction
C 52A, LGF, Kalkaji,
New Delhi – 110019, India
Customer Care: +91 9211405666
Email: care@khilonajunction.com
Please provide sufficient details in your request so that we can understand and respond to your concern appropriately.
```