Return & Refund Policy – Khilona Junction
At Khilona Junction, we want every unboxing to bring a smile to your child's face. If you receive a damaged, defective, or incorrect toy, our return and refund process is straightforward and transparent.
Return Window & Eligibility
Timeframe: Return requests must be initiated within 7 days of delivery.
Condition: The toy must be unused, unwashed, and in its original packaging with all tags, accessories, manuals, and warranty cards intact.
Damaged or Incorrect Items: If the product arrives damaged or does not match your order, notify our support team within 48 hours of delivery with clear photos or an unboxing video showing the issue.
Non-Returnable Items
For safety, hygiene, and product integrity, the following categories cannot be returned:
Teethers, rattles, pacifiers, and infant feeding accessories (once opened)
Opened craft kits, slime, playdough, paints, or consumable stationery
Assembled furniture, battery-operated ride-ons that have been driven outdoors, or toys showing visible wear/tear
Items marked as "Final Sale" or purchased during special clearance events
How to Initiate a Return
Contact Support: Email support@khilonajunction.com or send a WhatsApp message to [Insert Contact Number] with your Order ID, reason for return, and accompanying photos/videos of the package.
Pickup Arrangement: Once approved, we will arrange a reverse pickup from your delivery address. Please pack the item securely in its original shipping box.
Self-Ship (If reverse pickup is unavailable): In select pin codes where reverse pickup is unavailable, our team may request you to courier the package via a reliable service. Standard return shipping charges will be reimbursed upon receipt of the shipping receipt.
Inspection & Refunds
Verification: Returned items undergo a quality check at our warehouse within 2 to 3 business days of arrival.
Approved Refunds:
Prepaid Orders (Card/UPI/Net Banking): The amount will be credited back to your original payment method within 5 to 7 business days.
Cash on Delivery (COD): The refund will be transferred to your bank account via NEFT/UPI once you provide your account details.
Replacements: If you prefer a replacement for a defective product, a fresh unit will be dispatched immediately at no additional cost, subject to stock availability.
Order Cancellations
You can cancel an order before it has been dispatched directly from your account page or by contacting support.
Once an order has been shipped, it cannot be canceled mid-transit and must be processed under the standard return procedure after delivery.
Customer Support
Email: care@khilonajunction.com
WhatsApp / Phone: +91 9810659666
Operating Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST